CCIE Hotline (www.cciehotline.com) operates a 24/7 Network Operations Centre with hundreds of CCIE's worldwide. Customers may call at any time from any location, and will receive CCIE Support within minutes. The service has been in operation since summer 2008 and is rapidly growing in popularity.

Recently CCIE Hotline introduced an additional Service – Managed Services for its customers. The CCIE's at CCIE Hotline monitor customer equipment and proactively detect bottlenecks before they have the opportunity to cause problems or network downtime.

 CCIE Hotline can, for example, monitor WAN up-streams and supply customers with monthly bandwidth status and utilisation reports. Additionally, CCIE Hotline can observe the general health of any network device and monitor Network Security.

As soon as an alarm is detected from one of the CCIE Hotline customer networks, an automated email and SMS is sent to those CCIE Consultants responsible for the technology area in question. CCIE Hotline consultants will then begin work on the issue immediately whilst providing frequent progress reports to the customer.

CCIE Hotline Managed Services are ideal for customers who only have limited funds available for managed services and cannot afford their own fully managed NOC.

CCIE Hotline itself remains a 24/7 Cisco Remote Support Hotline and the Managed Services are just one of the many value add offerings available. The CCIE Consultants from the CCIE Hotline are online and accessible 24/7 anyway, and it is this fact that enables CCIE Hotline to provide such Managed Services at a fraction of the cost of other 24/7 Managed Services on the market.

To find out more, please visit CCIE Hotline at www.cciehotline.com.